When designing editorial experiences, there is inherent friction between system architecture and user experience. The more complex the structure, the less usable the editorial experience of your CMS becomes. Content strategists strive to follow best practices when modeling content, but these object-oriented models do not take into account the workflow of tasks required to publish content.
I have been doing content strategy and working with content management systems of all kinds (WCMS, SMMS, MCMS) for the past seven years. I have worked on websites and applications that use almost every popular open source solution, and had the misfortune of working on some that use proprietary systems as well. When I look back at all of those CMS’s and see how they have evolved to meet the evolving needs of content creators/editors, most are not keeping up with the times.
We are in a period in this industry where content management is multi-channel and multi-platform (bet you have read that in a few dozen articles). It’s cliche to say, but true. Yet, most content management systems do not support the need for organizations to publish a blog post or report to their website, and repurpose some of that content for Tumblr and Twitter.
The needs of content creators have evolved beyond the need for systems that enable them to publish content to a website by filling out a long web form. Content management systems of the future will enable organizations to publish content to any channel they have a presence on; repurpose content for multiple channels; give content creators greater insight into how their content is performing and why; and help organizations curate content that will resonate with their audience.
Imagine if your CMS were smart enough to tell you that you can drive 10% greater engagement on Twitter if you continue to repurpose your long-form video into 10-second clips and tag them with specific hashtags. Or, your CMS automatically recommends articles and Youtube videos that you could share with your followers on social media that support a new article you published to your newsroom.
Content management systems of the future will not just help you more easily publish content to all of the digital platforms you are on. They will make you a smarter, more efficient content marketer.